Unexpected closures
Detects when a restaurant appears closed, paused or unavailable without being planned.
Live Alerts · 24/7 operational monitoring
Stop losing orders when a restaurant goes offline.
Live Alerts monitors every restaurant across all your delivery platforms, detects unexpected closures or disconnections and immediately notifies the right team.
- Your entire network in one view
- Real-time alerts
- No in-store hardware
- 24/7 monitoring
Live Alerts · Network overview
Illustrative example
24
Online
1
Active incidents
7
Resolved
Central location
Uber Eats
Uber Eats
Incident detectedNorth location
Glovo
Glovo
ReopenedSouth location
Just Eat
Just Eat
OnlineLive activity updated continuously
Live Alerts
Central location is offline on Uber Eats.
Incident detected a few seconds ago.
Revenue protection
Every minute offline means orders that never arrive.
Across a network of dozens or hundreds of restaurants, manually checking every location on every platform is impossible. Live Alerts monitors continuously so unexpected closures do not go unnoticed.
Connection failures
Identifies disconnections between the restaurant, its systems and delivery platforms.
Operational incidents
Centralises alerts that may be preventing a location from receiving orders correctly.
How it works
From an invisible incident to immediate action.
Monitor
Live Alerts continuously checks every restaurant's status on each delivery platform.
Detect and prioritise
When it finds an unplanned closure or disconnection, it identifies the location, platform and incident severity.
Resolve
When the platform and integration allow it, Live Alerts attempts to restore operations automatically. If human intervention is needed, it alerts the right person to act immediately.
Every incident is logged with its status, duration, actions taken and resolution.
Your entire delivery operation, in one view.
A central live view makes active incidents, ownership and resolution status easy to understand across the network.
24
Stores online
2
Active incidents
18
Resolved incidents
1h 24m
Accumulated offline time
CountryBrandRestaurantPlatform
Recent alerts
Central location
Uber Eats · Operations team notified
North location
Glovo · Regional team notified
Airport location
Just Eat · Restaurant notified
Restaurant status
Central location
Attention
North location
Recovering
Airport location
Offline
West location
Recovering
South location
Online
East location
Resolved
运营影响
六项 KPI，全面掌控您的外卖网络。
持续监控、集中运营，并对每个已配置餐厅和平台的事件进行完整追踪。
持续监控
24/7
不间断监控所有已配置的餐厅和平台。
监控频率
每 60 秒
定期检查每家餐厅在各外卖平台上的状态。
人工检查
0
无需手动检查每家餐厅和聚合平台。
集中运营
1 个面板
在单一视图中查看所有品牌、国家、餐厅、平台和事件。
事件可追踪性
100% 可追踪
每条警报都会记录门店、平台、检测时间、持续时长、所采取的操作和解决结果。
预计收入增长
+8%
每家门店平均收入增长 8%。
估算基于每项运营的订单量和离线时间。结果可能因网络、市场和平台而异。
One view for all your delivery platforms.
Uber EatsGlovoDeliverooJust EatDoorDashGrubhubRappiPedidosYaDiDi FoodiFoodWoltTalabatCareemKeeta
Availability and automation levels may vary by platform and market. Our team configures Live Alerts for the reality of each operation.
Two products. One goal.
Protect revenue before and after every order.
Live Alerts
Prevents lost new orders by keeping restaurants visible and operational across delivery platforms.
Revenue Recovery
Recovers revenue lost to refunds, unpaid cancellations, discrepancies and eligible incidents.
Live Alerts protects availability. Revenue Recovery recovers losses. Agents4Delivery centralises both.
Explore the complete platformFAQ
Live Alerts frequently asked questions
Keep every restaurant online and every order coming in.
Discover how much revenue your network may be losing through closures and disconnections that currently go unnoticed.
Request a Live Alerts demoNo commitment. We tailor the demo to your brands, markets and platforms.