Agents4Delivery
How to recover Mrsool refunds and disputes for restaurant chains
On Mrsool, a restaurant or QSR chain loses money every week to customer refunds charged back to the store, cancelled orders, unpaid orders and chargebacks deducted from the payout. Agents4Delivery reviews those orders with AI agents, files the claim with evidence and reports what comes back, store by store, across Saudi Arabia.
Why restaurants lose money on Mrsool
Refunds charged to the restaurant
When Mrsool refunds the customer, the cost is usually passed to the store even when the order left the kitchen correctly.
Cancelled orders
Orders already prepared and cancelled afterwards: food and labour are paid for and never recovered on their own.
Unpaid orders
Delivered orders missing from the payout, or settled below the order value.
Late pickup claims
Orders waiting for a courier that end up logged as a store-side incident.
Chargebacks
Payment disputes that end up deducted from the restaurant's revenue.
Claims that expire
Most of the money is lost simply because nobody reviews order by order before the claim window closes.
How a Mrsool dispute works
- 1
Detect
Find the deducted, cancelled or refunded order inside the Mrsool payout.
- 2
Gather evidence
Receipt, preparation times, order status and, where available, a photo of the packed order.
- 3
File the claim
Open the dispute through the Mrsool claim channel: [DATO VERIFICADO].
- 4
Follow up
Answer counter-responses and track the case until the platform resolves it.
Mrsool claim window: [DATO VERIFICADO]. Claim channel: [DATO VERIFICADO]. Deadlines and channels are set by each platform and can change by country and contract, so we keep them verified before publishing them.
Common mistakes
Filing after the deadline
The dispute window is short: with weekly or monthly reviews, many orders can no longer be claimed.
Filing without evidence
Without the receipt, preparation times or an order photo, the dispute is rejected even when the store was right.
Not reconciling payouts
If nobody matches orders against what was actually paid, deductions go unnoticed.
Handling it manually, store by store
Every manager claiming on their own does not scale across tens or hundreds of locations.
How Agents4Delivery automates it
- 1
Connect the platform accounts
We connect each delivery platform account and centralise orders and settlements across all your stores.
- 2
AI detects every claimable order
The agents review order by order and flag each incident that can be claimed under each platform's rules.
- 3
Dispute handled with evidence
We file the claim and back it with the order evidence until the platform resolves it.
- 4
Reporting on what was recovered
You see the recovered amount by store, brand and platform in one dashboard, case by case.
Countries where we manage Mrsool
Each country has its own page with every platform we cover there.
Frequently asked questions
Book a demo for your Mrsool orders
We walk through your own Mrsool payouts, show which orders would be claimable and how the agents work. No upfront cost.
Request a demoDelivery platform names are trademarks of their respective owners. Agents4Delivery is not an official partner of any of them.