Reduce errors in your delivery orders.
Understand how each order is packed, identify recurring errors and improve restaurant operations with evidence and data. Recovering eligible amounts is an additional benefit, not the only goal.
- Success-based pricing
- Available on iOS and Android
- Centralised management and analytics
- Two flexible operating models
Live Alerts: keep your entire network online 24/7.
Detect unexpected closures, receive real-time alerts and restore restaurant availability before losing more orders.
- Multi-location monitoring
- Immediate alerts
- Automatic resolution when possible
- Complete incident history
Live Alerts
Network status
Central location
Uber Eats
North location
Glovo
South location
Just Eat
Operational visibility and financial follow-up
Understanding incidents helps reveal opportunities to improve store operations. Where eligible, we also manage refunds, unpaid cancellations and late pickups under each platform's rules.
Refunds
Identify and dispute eligible refunds incorrectly charged to the restaurant.
Unpaid cancelled orders
Recover accepted orders that were cancelled but not correctly paid.
Late pickups
Identify eligible losses connected to delayed courier pickups.
Fewer errors, from start to finish
Every stage of an order is a chance to improve store operations.
Illustrative example · measures for your team to review
Receiving
An order modification is overlooked.
Review the ticket and flag modifications before preparation.
How Agents4Delivery helps
The operations advisor helps explore causes and practical measures. With the in-store vision model, evidence provides context for incident reviews; coverage depends on your setup.
Analyse an incidentIllustrative example · measures for your team to review
Preparation
An item or extra is not prepared.
Check each item and quantity against the ticket.
How Agents4Delivery helps
The operations advisor helps explore causes and practical measures. With the in-store vision model, evidence provides context for incident reviews; coverage depends on your setup.
Analyse an incidentIllustrative example · measures for your team to review
Packing
A drink or sauce is left out of the bag.
Check contents before sealing and group all packages for the order.
How Agents4Delivery helps
The operations advisor helps explore causes and practical measures. With the in-store vision model, evidence provides context for incident reviews; coverage depends on your setup.
Analyse an incidentIllustrative example · measures for your team to review
Pickup
The courier receives another order’s bag.
Verify the order reference and package count at handover.
How Agents4Delivery helps
The operations advisor helps explore causes and practical measures. With the in-store vision model, evidence provides context for incident reviews; coverage depends on your setup.
Analyse an incidentIllustrative example · measures for your team to review
Delivery
A reported incident keeps recurring.
Review what happened with the team and trial a preventive measure in-store.
How Agents4Delivery helps
The operations advisor helps explore causes and practical measures. With the in-store vision model, evidence provides context for incident reviews; coverage depends on your setup.
Analyse an incidentIdentify, document and learn from each incident
Bring together operational and financial metrics across your network, identify recurring issues and track both improvement opportunities and recovery results.
Identify
Agents4Delivery detects eligible incidents and revenue recovery opportunities — refunds, unpaid cancellations, billing discrepancies and other eligible delivery losses.
Document and claim
The platform prepares and manages the recovery process using the selected evidence model: no store evidence, photo evidence through our free app, or always-on camera evidence with zero staff interaction.
Monitor and recover
Clients follow results through the management portal and recovered revenue is tracked transparently.
Evidence options for your operation
Photos and video document order packing, help you understand store errors and support eligible claims. Choose what fits your operation, or start without in-store evidence.
With in-store computer vision
Adds operational evidence captured inside the restaurant to support the recovery process.
- Suitable for groups that want to reinforce claims with in-store operational context.
- Computer vision helps document what happened around each incident inside the restaurant.
- Recovery workflows can draw on both platform data and in-store evidence.
Without in-store computer vision
A lighter deployment that manages revenue recovery without in-store computer vision.
- Suitable for groups that prefer a lighter footprint or are not ready to deploy in-store hardware.
- Recovery is managed from platform and delivery data available to Agents4Delivery.
- The same recovery scope and management portal are used across the client's locations.
Not sure which model fits your operation? We help you choose based on your network and priorities.
Talk to us about the right modelChoose the evidence model that fits your operations
Photos and video document order packing, help you understand store errors and support eligible claims. Choose what fits your operation, or start without in-store evidence.
Recovery without store evidence
Start recovering eligible delivery losses without installing hardware or changing store operations. Our team identifies and manages eligible refunds, unpaid cancellations, billing discrepancies and other recoverable losses across delivery platforms.
- No hardware required
- No store-level tasks
- Immediate deployment
- Success-based pricing
Photo evidence
Store teams capture clear evidence while packing each order using our simple evidence app. Every image is linked to the corresponding order and used to strengthen eligible claims.
- Higher dispute success rate
- Better visibility into store errors
- Evidence linked to each order
- Free evidence app
Always-on camera evidence
A dedicated camera continuously monitors the order packing area, creating reliable video evidence without requiring employees to open an app, scan a code or take a picture. When a delivery claim occurs, the relevant footage is identified and used to build a stronger dispute.
Your team packs the order. Agents4Delivery handles everything else.
- Zero staff interaction
- Continuous packing-area coverage
- Time-stamped video evidence
- No additional steps during peak hours
- Managed claims from evidence to recovery
Record
The packing area is continuously monitored.
Match
The relevant footage is connected to the disputed order.
Recover
Agents4Delivery prepares, submits and follows up on the claim.
No photos to take. No buttons to press. No additional devices for employees to manage.
Explore hands-free evidenceEvidence to understand and improve order packing
Photos and video document order packing, help you understand store errors and support eligible claims. Choose what fits your operation, or start without in-store evidence.
Complete visibility from one management portal
Bring together operational and financial metrics across your network, identify recurring issues and track both improvement opportunities and recovery results.
- Centralised visibility across every restaurant location
- Live monitoring of recovery performance
- Financial and operational KPIs in one view
- Transparent, exportable reporting
- Identification of recurring issues and improvement opportunities
| Platform | Recovered | Rate |
|---|---|---|
| Uber Eats | $742,180 | 90% |
| DoorDash | $611,940 | 88% |
| Deliveroo | $318,720 | 86% |
| Just Eat | $169,400 | 84% |
Operations advisor
Describe a recurring incident and explore practical measures to prevent it in-store.
Operational and financial results
Numbers reflect aggregate platform performance across the Agents4Delivery client base.
The recovery rate represents the share of eligible cases (as classified by delivery platform policies and validated by Agents4Delivery) for which the associated revenue was successfully recovered on behalf of the client. Figures exclude cases that are not eligible for recovery under the relevant platform's terms.
Estimate how much revenue you could recover
Adjust the inputs to match your network and see how much revenue you could recover with Agents4Delivery.
Final results depend on delivery platform eligibility rules, operational data quality and network specifics.
Success-based pricing
No upfront costs. No monthly fees. We only earn when you recover revenue.
No upfront fees
Get started without any initial investment or setup costs.
Small % per recaptured revenue
We only take a small percentage of what we help you recover. If we don't recover anything, you don't pay anything.
Always less
Outsourcing refund disputes management has never been cheaper.
Brands already working with Agents4Delivery
And many more restaurant groups recovering revenue with us.
Frequently asked questions
Answers to the questions restaurant operators ask us most often.
Improve your operation, order by order
Let's discuss clearer visibility for your teams, fewer store errors and evidence-based management of delivery incidents.