Success story · European QSR group

In-store photos: 55% fewer errors and 95% of claimed revenue recovered

One brand within a European quick-service restaurant group with more than 1,300 locations rolled out A4D evidence capture across all its restaurants. In one quarter, order errors fell and the chain stopped absorbing refunds that were not its responsibility.

I want these results

−55%
fewer errors on its main delivery platform
−29%
fewer errors on its second platform
−45%
fewer refunds for missing or incorrect items
95%
of claimed revenue recovered

First quarter with photos in every restaurant compared with the quarter before rollout. Real, anonymised customer data.

The challenge

The brand was losing thousands of euros every quarter through delivery-platform refunds. Most related to missing or incorrect items, and without evidence they were difficult to dispute.

The solution

1
Order photo
The team photographs each order in the restaurant before handing it to the courier, using the A4D app.
2
Evidence for every order
Each photo is linked to its order and platform, ready to use if a claim arrives.
3
Evidence-backed dispute
A4D disputes refunds with the evidence, helping more disputes to be accepted.

Evidence capture reached every restaurant in the brand within one quarter.

Why it works

Fewer errors

Checking and photographing the order before closing it reduces missing and incorrect items. The final customer receives the complete order.

More recovery

For the errors that remain, the photo provides evidence. Platforms accept most disputes, and the chain absorbs only €5 of every €100 claimed.

Would you like these results across your chain?

We roll out evidence capture in your restaurants and manage disputes across your platforms. You only pay on what we recover.

Let’s talk