Unexpected closures
Detects when a restaurant appears closed, paused or unavailable without being planned.
Live Alerts · 24/7 operational monitoring
Stop losing orders when a restaurant goes offline.
Live Alerts monitors every restaurant across all your delivery platforms, detects unexpected closures or disconnections and immediately notifies the right team.
- Your entire network in one view
- Real-time alerts
- No in-store hardware
- 24/7 monitoring
Live Alerts · Network overview
Illustrative example
24
Online
1
Active incidents
7
Resolved
Central location
Uber Eats
Uber Eats
Incident detectedNorth location
Glovo
Glovo
ReopenedSouth location
Just Eat
Just Eat
OnlineLive activity updated continuously
Live Alerts
Central location is offline on Uber Eats.
Incident detected a few seconds ago.
Revenue protection
Every minute offline means orders that never arrive.
Across a network of dozens or hundreds of restaurants, manually checking every location on every platform is impossible. Live Alerts monitors continuously so unexpected closures do not go unnoticed.
Connection failures
Identifies disconnections between the restaurant, its systems and delivery platforms.
Operational incidents
Centralises alerts that may be preventing a location from receiving orders correctly.
How it works
From an invisible incident to immediate action.
Monitor
Live Alerts continuously checks every restaurant's status on each delivery platform.
Detect and prioritise
When it finds an unplanned closure or disconnection, it identifies the location, platform and incident severity.
Resolve
When the platform and integration allow it, Live Alerts attempts to restore operations automatically. If human intervention is needed, it alerts the right person to act immediately.
Every incident is logged with its status, duration, actions taken and resolution.
Your entire delivery operation, in one view.
A central live view makes active incidents, ownership and resolution status easy to understand across the network.
24
Stores online
2
Active incidents
18
Resolved incidents
1h 24m
Accumulated offline time
CountryBrandRestaurantPlatform
Recent alerts
Central location
Uber Eats · Operations team notified
North location
Glovo · Regional team notified
Airport location
Just Eat · Restaurant notified
Restaurant status
Central location
Attention
North location
Recovering
Airport location
Offline
West location
Recovering
South location
Online
East location
Resolved
運用効果
デリバリーネットワーク全体を管理する6つのKPI。
設定済みのすべての店舗とプラットフォームを継続監視し、運用を一元化してインシデントを完全に追跡します。
継続監視
24/7
設定済みのすべての店舗とプラットフォームを常時監視します。
監視頻度
60秒ごと
各デリバリープラットフォームで各店舗の状態を定期的に確認します。
手動確認
0
各店舗やアグリゲーターを手動で確認する必要はありません。
一元管理
1つのパネル
すべてのブランド、国、店舗、プラットフォーム、インシデントを1画面で確認できます。
インシデント追跡
100%追跡可能
各アラートに店舗、プラットフォーム、検出時刻、継続時間、対応内容、解決結果を記録します。
推定収益増加
+8%
店舗あたり平均8%の収益増加。
各運用の注文量とオフライン時間に基づく推定です。結果はネットワーク、市場、プラットフォームによって異なります。
One view for all your delivery platforms.
Uber EatsGlovoDeliverooJust EatDoorDashGrubhubRappiPedidosYaDiDi FoodiFoodWoltTalabatCareemKeeta
Availability and automation levels may vary by platform and market. Our team configures Live Alerts for the reality of each operation.
Two products. One goal.
Protect revenue before and after every order.
Live Alerts
Prevents lost new orders by keeping restaurants visible and operational across delivery platforms.
Revenue Recovery
Recovers revenue lost to refunds, unpaid cancellations, discrepancies and eligible incidents.
Live Alerts protects availability. Revenue Recovery recovers losses. Agents4Delivery centralises both.
Explore the complete platformFAQ
Live Alerts frequently asked questions
Keep every restaurant online and every order coming in.
Discover how much revenue your network may be losing through closures and disconnections that currently go unnoticed.
Request a Live Alerts demoNo commitment. We tailor the demo to your brands, markets and platforms.