Unexpected closures
Detects when a restaurant appears closed, paused or unavailable without being planned.
Live Alerts · 24/7 operational monitoring
Stop losing orders when a restaurant goes offline.
Live Alerts monitors every restaurant across all your delivery platforms, detects unexpected closures or disconnections and immediately notifies the right team.
- Your entire network in one view
- Real-time alerts
- No in-store hardware
- 24/7 monitoring
Live Alerts · Network overview
Illustrative example
24
Online
1
Active incidents
7
Resolved
Central location
Uber Eats
Uber Eats
Incident detectedNorth location
Glovo
Glovo
ReopenedSouth location
Just Eat
Just Eat
OnlineLive activity updated continuously
Live Alerts
Central location is offline on Uber Eats.
Incident detected a few seconds ago.
Revenue protection
Every minute offline means orders that never arrive.
Across a network of dozens or hundreds of restaurants, manually checking every location on every platform is impossible. Live Alerts monitors continuously so unexpected closures do not go unnoticed.
Connection failures
Identifies disconnections between the restaurant, its systems and delivery platforms.
Operational incidents
Centralises alerts that may be preventing a location from receiving orders correctly.
How it works
From an invisible incident to immediate action.
Monitor
Live Alerts continuously checks every restaurant's status on each delivery platform.
Detect and prioritise
When it finds an unplanned closure or disconnection, it identifies the location, platform and incident severity.
Resolve
When the platform and integration allow it, Live Alerts attempts to restore operations automatically. If human intervention is needed, it alerts the right person to act immediately.
Every incident is logged with its status, duration, actions taken and resolution.
Your entire delivery operation, in one view.
A central live view makes active incidents, ownership and resolution status easy to understand across the network.
24
Stores online
2
Active incidents
18
Resolved incidents
1h 24m
Accumulated offline time
CountryBrandRestaurantPlatform
Recent alerts
Central location
Uber Eats · Operations team notified
North location
Glovo · Regional team notified
Airport location
Just Eat · Restaurant notified
Restaurant status
Central location
Attention
North location
Recovering
Airport location
Offline
West location
Recovering
South location
Online
East location
Resolved
Operational impact
Six KPIs that keep your delivery network under control.
Continuous monitoring, centralised operations and complete incident traceability across every configured restaurant and platform.
Continuous monitoring
24/7
Uninterrupted supervision of all configured restaurants and platforms.
Monitoring frequency
Every 60s
Recurring status checks for every restaurant on each delivery platform.
Manual checks
0
There is no need to check each restaurant and aggregator manually.
Centralised operation
1 dashboard
All brands, countries, restaurants, platforms and incidents in a single view.
Incident traceability
100% traceable
Every alert records the store, platform, detection time, duration, actions taken and resolution.
Estimated revenue increase
+8%
Average 8% revenue increase per store.
Estimate based on each operation’s order volume and offline time. Results may vary by network, market and platform.
One view for all your delivery platforms.
Uber EatsGlovoDeliverooJust EatDoorDashGrubhubRappiPedidosYaDiDi FoodiFoodWoltTalabatCareemKeeta
Availability and automation levels may vary by platform and market. Our team configures Live Alerts for the reality of each operation.
Two products. One goal.
Protect revenue before and after every order.
Live Alerts
Prevents lost new orders by keeping restaurants visible and operational across delivery platforms.
Revenue Recovery
Recovers revenue lost to refunds, unpaid cancellations, discrepancies and eligible incidents.
Live Alerts protects availability. Revenue Recovery recovers losses. Agents4Delivery centralises both.
Explore the complete platformFAQ
Live Alerts frequently asked questions
Keep every restaurant online and every order coming in.
Discover how much revenue your network may be losing through closures and disconnections that currently go unnoticed.
Request a Live Alerts demoNo commitment. We tailor the demo to your brands, markets and platforms.