What types of incidents does Live Alerts detect?

It detects unexpected closures, paused or unavailable stores, connection failures and other incidents that may prevent normal order intake.

Do we need to install hardware in restaurants?

No. Live Alerts is configured at platform and integration level and does not require cameras or new in-store hardware.

How are alerts received?

Alerts can be sent to defined recipients through the channels enabled for each operation, such as WhatsApp or email.

Can Live Alerts reopen a restaurant automatically?

When the platform and integration type allow it, Live Alerts can attempt to restore availability. When human intervention is needed, it sends an immediate alert with the necessary context.

Can we choose who receives each alert?

Yes. Recipients, schedules and priority levels can be configured by country, brand, restaurant or incident type.

Does it work for groups with multiple brands and countries?

Yes. It is designed to centralise multi-brand, multi-country and multi-platform operations.

Does Live Alerts replace Revenue Recovery?

No. They are complementary products: Live Alerts prevents losses caused by disconnected stores, while Revenue Recovery recovers losses generated after orders.

Live Alerts · 24/7 operational monitoring

Stop losing orders when a restaurant goes offline.

Live Alerts monitors every restaurant across all your delivery platforms, detects unexpected closures or disconnections and immediately notifies the right team.

Request a Live Alerts demo See how it works

Your entire network in one view
Real-time alerts
No in-store hardware
24/7 monitoring

Live Alerts · Network overview

Illustrative example

Online

Active incidents

Resolved

Central location

Uber Eats

Incident detected

North location

Glovo

Reopened

South location

Just Eat

Online

Live activity updated continuously

Live Alerts

Central location is offline on Uber Eats.

Incident detected a few seconds ago.

Revenue protection

Every minute offline means orders that never arrive.

Across a network of dozens or hundreds of restaurants, manually checking every location on every platform is impossible. Live Alerts monitors continuously so unexpected closures do not go unnoticed.

Unexpected closures

Detects when a restaurant appears closed, paused or unavailable without being planned.

Connection failures

Identifies disconnections between the restaurant, its systems and delivery platforms.

Operational incidents

Centralises alerts that may be preventing a location from receiving orders correctly.

How it works

From an invisible incident to immediate action.

Monitor

Live Alerts continuously checks every restaurant's status on each delivery platform.

Detect and prioritise

When it finds an unplanned closure or disconnection, it identifies the location, platform and incident severity.

Resolve

When the platform and integration allow it, Live Alerts attempts to restore operations automatically. If human intervention is needed, it alerts the right person to act immediately.

Every incident is logged with its status, duration, actions taken and resolution.

Your entire delivery operation, in one view.

A central live view makes active incidents, ownership and resolution status easy to understand across the network.

Stores online

Active incidents

Resolved incidents

1h 24m

Accumulated offline time

CountryBrandRestaurantPlatform

Recent alerts

Central location

Uber Eats · Operations team notified

2 minInvestigating

North location

Glovo · Regional team notified

8 minRecovering

Airport location

Just Eat · Restaurant notified

12 minResolved

Restaurant status

Central location

Attention

North location

Recovering

Airport location

Offline

West location

Recovering

South location

Online

East location

Resolved

Impatto operativo

Sei KPI per tenere sotto controllo l’intera rete di delivery.

Monitoraggio continuo, operatività centralizzata e tracciabilità completa degli incidenti per ogni ristorante e piattaforma configurati.

Monitoraggio continuo

24/7

Supervisione ininterrotta di tutti i ristoranti e delle piattaforme configurate.

Frequenza di monitoraggio

Ogni 60 s

Controllo ricorrente dello stato di ogni ristorante su ciascuna piattaforma di delivery.

Controlli manuali

Non è necessario controllare manualmente ogni ristorante e aggregatore.

Operatività centralizzata

1 pannello

Tutti i brand, Paesi, ristoranti, piattaforme e incidenti in un’unica vista.

Tracciabilità degli incidenti

100% tracciabile

Ogni avviso registra ristorante, piattaforma, momento del rilevamento, durata, azioni eseguite e risoluzione.

Aumento stimato dei ricavi

+8%

Aumento medio dell'8% dei ricavi per punto vendita.

Stima basata sul volume degli ordini e sul tempo offline di ogni operazione. I risultati possono variare in base a rete, mercato e piattaforme.

One view for all your delivery platforms.

Uber EatsGlovoDeliverooJust EatDoorDashGrubhubRappiPedidosYaDiDi FoodiFoodWoltTalabatCareemKeeta

Availability and automation levels may vary by platform and market. Our team configures Live Alerts for the reality of each operation.

Two products. One goal.

Protect revenue before and after every order.

Live Alerts

Prevents lost new orders by keeping restaurants visible and operational across delivery platforms.

Revenue Recovery

Recovers revenue lost to refunds, unpaid cancellations, discrepancies and eligible incidents.

Live Alerts protects availability. Revenue Recovery recovers losses. Agents4Delivery centralises both.

Explore the complete platform

FAQ

Live Alerts frequently asked questions

Keep every restaurant online and every order coming in.

Discover how much revenue your network may be losing through closures and disconnections that currently go unnoticed.

Request a Live Alerts demo

No commitment. We tailor the demo to your brands, markets and platforms.